Terms & Conditions

Product Orders
  1. We take strong measures to ensure that your order leaves our warehouse in perfect condition. We guarantee that if any damage occurs to your order during transit we will issue a replacement product. If orders are damaged in transit please contact us at info@lukachocolate.com.au

  2. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

  3. We supply and despatch our products to customers Australia wide.

  4. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

  5. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.

  6. When you order from us, we require you to provide your name, address for delivery, your email address and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

  7. Once you have submitted an order, we may not be able alter or cancel it.   Email info@lukachocolate.com.au if you wish to alter your order.

  8. Delivery of your order will be as set out In our shipping policy.

  9. All goods are dispatched from our temperature controlled facility in prime condition.  If goods are damaged during the delivery process please get in touch by email info@lukachocolate.com.au to discuss your circumstances.
Order Cancellation by Us  
  1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.