Terms & Conditions

Product Orders
  1. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

  2. We supply and despatch our products to customers Australia wide.

  3. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

  4. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.

  5. Packaging and postage is $14.95, calculated at time of purchase.

  6. When you order from us, we require you to provide your name, address for delivery, your email address and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

  7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

  8. Delivery of your ordered product/s will be as set out on our website. 

  9. All risk of loss or damage to the goods passes to you when we despatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Luka Chocolates.

  10. Luka Chocolates will not accept liability for any loss or damage due to late delivery or courier errors.

Shipping
  1. Orders are dispatched Monday - Friday.

  2. Delivery time depends on the delivery address, usually orders are delivered within 1 – 3 business days.

  3. No deliveries are dispatched on weekends or public holidays.

  4. Shipping time may vary during the holiday season, Christmas and Easter.

Order Cancellation Due To Error
  1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.