Luka Chocolates produces, packs and dispatchs from our Wyong factory (on the Central Coast, NSW).
We use couriers for all orders. We target same day dispatch for orders paced before 10am Monday to Thursday. Our courier usually delivers the same day in the Sydney Area and next day to Melbourne and Brisbane. Deliveries to the rest of Australia typically take 3 days
Due to the sensitive nature of our product we do not deliver to private mail boxes or parcel lockers that are subjected to higher temperatures.
We charge a flat delivery rate Australia wide for online orders of $14.95. During warmer months, All orders are dispatched with temperature protective packaging a no extra cost to customers.
To ensure your parcel arrives safely, we may hold onto your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.
Once your order is processed you will receive email with a tracking number. You are welcome to contact the courier company with your tracking number if you have any delivery questions.
If you need to contact us about your online order, please email email@example.com and we will endeavor to respond within the next business day.
Delivery times and cost for Wholesale and Corporate orders vary based on the size of the order and whether we need to produce any chocolates for your order We will provide an expected delivery date within 48 hours of receiving your order.