Refund Policy

  1. We take strong measures to ensure that your order leaves our warehouse in perfect condition.  We guarantee that if any damage occurs to your order during transit we will issue a replacement product.  If orders are damaged in transit please contact us at

  2. Luka Chocolates will replace the product if the wrong item was dispatched to you.

  3. If you wish to return a product, you must notify us by contacting 

  4. If we are unable at the time of return to replace or exchange returned goods, we will reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.