Refund Policy

  1. We take strong measures to ensure that your order leaves our warehouse in perfect condition. Any product delivered to you that is faulty or is in a damaged condition falls under courier responsibility.  Luka Chocolates will replace the product if the wrong item was dispatched to you. If you wish to return a product, you must notify us by contacting info@lukachocolate.com.au

  2. If we are unable at the time of return to replace or exchange returned goods, we will reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.